Refund policy

At Handbag Heaven, we want you to love your new handbag. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your handbag must be in the same condition that you received it: New, unused, with tags, and in its original packaging.

2. Return Process & Shipping Labels

To start a return, please contact us at support@handbag-heaven.com

• Return Labels: Please note that the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Return Address: 119 Mulberry St, New York,10013, United States

3. Product Condition

We only accept returns for items in New condition. Items that show signs of wear, stains, or missing original packaging will not be eligible for a refund.

4. Exchanges

Yes, we offer exchanges! If you would like to exchange your handbag for a different color or style, please follow the return process above. Once your return is accepted, you can make a separate purchase for the new item or we can process the exchange directly upon receipt of the original item.

5. Restocking Fees

We believe in transparent pricing. There is $0.00 (Zero) restocking fee for any returned items.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed automatically to your original payment method within 15 days.

• Note: Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Information

For any questions regarding your return, please reach out to us:

• Phone number: +1(646) 852-4492

  Business Hours :  Mon-Sat,10:00 AM – 10:00 PM EST

  Business Mail: support@handbag-heaven.com

  Physical address: 119 Mulberry St, New York, NY 10013, United States